Should you make a reservation before arriving for a tour? Yes. To prevent overcrowding and to ensure that all enjoy their tour, we ask that all visitors reserve a tour before their visit, regardless of the size of the group.

If you do not have a reservation, will you still be able to take a tour? If you do not reserve a tour, we may not be able to accommodate you. Because of the space available, only a limited number will be able to tour each day.

What time should you arrive for your tour? To prevent overcrowding, please arrive no earlier than one hour before your tour reservation.

How do you reserve a tour? If your group includes fewer than 20 people, click the button “Make a Reservation—Fewer Than 20 People.” To request a tour for 20 people or more, please contact us using the details below.

Can you change or cancel a tour reservation? Yes. Click the button “View or Change Reservations.”

What if no tours are available on your preferred dates? Keep checking the site. Tours become available as reservations are changed or canceled.

1 Kingdom Way

West Hanningfield

CHELMSFORD

CM2 8FW

ENGLAND

+44 20 8906 2211